Refund and Returns Policy

Ukchis Fashion Return Policy

Welcome to Ukchis Fashion! We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return process.

Eligibility for Returns

  1. Time Frame: You have 30 days from the date of delivery to initiate a return.
  2. Condition: Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
  3. Non-Returnable Items: The following items are non-returnable:
    • Sale items
    • Gift cards
    • Personalized or custom-made items
    • Underwear and swimwear (for hygiene reasons)

How to Initiate a Return

  1. Visit Our Return Portal: Go to https://ukchis.store/returns.
  2. Enter Your Order Details: Provide your order number and email address.
  3. Select Items to Return: Choose the items you wish to return and select the reason for your return.
  4. Print Return Label: Print the provided return shipping label.

Return Shipping

  • Domestic Returns: Ukchis Fashion covers the return shipping costs for domestic returns. Use the provided shipping label to send your item back.
  • International Returns: For international orders, return shipping costs are the responsibility of the customer. Please use a trackable shipping service to ensure the safe return of your items.

Refund Process

  1. Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria.
  2. Refund: If the item is approved, your refund will be processed within 7-10 business days. The refund will be credited to your original method of payment.
  3. Notification: You will receive an email notification once your refund has been processed.

Exchanges

  • If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. Provide your order number and a photo of the damaged or incorrect item. We will arrange for a replacement or refund as soon as possible.

Contact Us

For any questions or assistance with your return, please contact our customer service team:

Thank you for shopping with Ukchis Fashion!